RETURNS & EXCHANGES

RETURN POLICY

We're committed to giving our customers an enjoyable online shopping experience, and we're happy to accept returns for store credit within 30 days from the delivery date. Unfortunately, earrings can not be returned due to hygiene reasons.

​All sale items do not apply and will be FINAL SALE.

To be eligible for a return:

  • Items must be unworn, undamaged and in its original condition. 

  • In all original packaging. ​

​HYMI reserves the right to deny returns if the item does not meet the above return guidelines, the package will be simply returned back to the customer. 

HOW TO START A RETURN?

To start a return, click 

HERE

to the return portal.

Make sure to check our return policy to see if your item is eligible for a return!

HYMI charges a $5 return handling fee per each order and ​HYMI does not take responsibility for lost items in the process of returning to us and therefore recommends a trackable shipping method and all return shipping costs are to be covered by the customer.

STORE CREDITS

Upon receiving your eligible return, you will be notified via an email. The processing time takes 5-7 business days, return handling fee will automatically be deducted. A HYMI store credit will be emailed to you in the form of a gift card, which you can use to repurchase another item! 

EXHCANGE

We do not offer an exchange service at this moment. All pieces eligible for a return can be done so for a store credit. You can then place a new order for a different color or size you’d prefer!

​DAMAGED ITEM(S)

If you receive an item that is damaged, please contact our customer service within 7 days from delivery date via hymijewelry@hotmail.com email including:

  • Order number

  • A brief description of the fault in your item(s) along with a picture to assist us. 

​Once deemed faulty, you will be offered the option for a replacement, store credit or full refund. Please do not attempt to resolve any damages unless advised to do so by us. Will we not accept faults arising from misuse, or by not following the care instructions provided.

LOST PACKAGE(S)

HYMI is unable to provide replacements or refunds for any stolen, misplaced, lost or mishandled packages. Please contact the shipping courier and submit a claim. 

Please feel free to reach out to our customer care team at hymijewelry@hotmail.com if you need any further assistance.